Orders from our Warehouse are typically shipped within three business days of receiving the purchase order. Smaller orders are usually dispatched within 24 to 48 hours.

UPS can only accept packages with combined dimensions totaling up to 108 inches and a maximum weight of 70 lbs. Some of our products exceed these limits, so they must be shipped via a different carrier.

Tracking information will be provided by Customer Service at the end of the day or the next day after the order has been shipped.

If an item is not available, Stirling will contact the manufacturer to obtain a lead time. Most items are shipped within 5-7 business days unless it is a custom order, which may take up to 4 weeks.

The customer is responsible for shipping costs unless a prior agreement has been made with Stirling. Shipping costs will be added to the final invoice.

To initiate a return, please email sales@stirlingcomm.com.

To initiate the return process, please email sales@stirlingcomm.com

Yes, a 3% credit card fee will apply.

We accept payments via check or wire transfer. For any questions, please contact accounting@stirlingcomm.com.

To become a dealer, please complete the Dealer Application Form available on our website or by contacting our sales department at sales@stirlingcomm.com.

Yes, we only sell products to active dealers. If you are an end user, please email sales@stirlingcomm.com, and we can refer you to a local dealer.

No, access to demo products requires dealer status or going through one of our approved dealers. Please contact sales@stirlingcomm.com for a referral to a local dealer.

Start at the top-left corner and measure diagonally to the opposite bottom-right corner. Measure only the screen, not the bezel or casing around it. The diagonal measurement is the screen size.

The VESA mounting pattern is located on the back of your monitor or TV screen, consisting of four holes arranged in a rectangular shape with female bolt threading.

All Vogel's products include mounting instructions. For all other brands please contact customer service by sending an email to sales@stirlingcomm.com

Yes, please send your hardware request to sales@Stirlingcomm.com, and our customer service team will assist you.

Yes, some mounts and carts come with accessories that can be purchased separately.

Please send an email detailing the issue, and we will guide you through the troubleshooting process. If we cannot resolve the problem, we can help you create an RMA and replace the item.

Yes, we can email you reset instructions or set up a video call with the installer/end-user to guide you through the process.

Please use follow these instructions for the calibration of your RLI product.

Please follow these instructions for the calibration of your Conen Tilt Cart.